Frequently asked questions
How long will delivery take?
Here is what to expect from the moment you order:
- Processing: 1 to 3 business days to prepare your order
- Transit: 5 to 7 business days after dispatch
- Total: in most cases 6 to 10 business days
As soon as your order is on its way, you will receive a tracking link to follow it every step of the way.
What is your return policy?
Changed your mind? No problem. You have 30 days from delivery to return your items. To be accepted, items should be:
- Unused and in their original condition
- Returned with all original packaging
Just email info@avelaboutique.com with your order number and we will guide you through the process.
Can I change or cancel my order?
If your order hasn't shipped yet, we may be able to change or cancel it. Contact us as soon as possible after placing your order and we will do our best to help.
Which payment methods do you accept?
We accept the following trusted methods:
Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, Diners Club, Discover and UnionPay.
Every transaction is processed securely with SSL encryption to keep your details protected.
Still need help?
We are always here for you. Email us at info@avelaboutique.com and our team will be glad to assist, usually within 12 hours.